Terms of Service

Draft version: 6 November 2026 · For review before public launch

1. About the service

FloxMatch (“we”, “us”) operates a business-to-business introduction service connecting ecommerce retailers and third-party logistics/fulfilment providers (“3PLs”). The operator is [legal entity name] of [registered address]. These Terms apply to website use and general registration. Additional 3PL Partner TermsRetailer Login3PL Login govern paid referral arrangements.

2. Eligibility and registration

You must be authorised to act for your business and provide accurate, current information. You are responsible for updating material changes to your requirements or capacity. Registration does not create exclusivity or require either party to enter a fulfilment contract.

3. What FloxMatch provides

We may assess submitted requirements, identify potential counterparties, facilitate communications and arrange introductions. Our service is not a guarantee of a match, introduction, customer acquisition, price, service level, or commercial outcome. Each business is responsible for its own commercial, operational, legal and financial due diligence.

4. Retailer fees

Basic retailer matching and introductions are free. Any optional paid assessment or other service will require a separate clear proposal and your agreement before any charge is incurred. We may receive referral success fees from participating 3PLs; those fees do not determine the order of our recommendations.

5. 3PL fees

3PL registration is free. Success fees apply only if the parties have separately accepted the 3PL Partner TermsRetailer Login3PL Login and a qualifying customer relationship is established under those terms. Registration alone does not create a fee obligation.

6. Introductions and confidentiality

We will seek permission before sharing identifying business or contact information with a potential match. You must use information received through the service for evaluating the relevant business opportunity and handle it lawfully and confidentially where appropriate. Do not upload unnecessary personal, sensitive or confidential information.

7. No endorsement or agency

Unless expressly agreed in writing, FloxMatch is not a party to a retailer–3PL fulfilment agreement, does not act as either party's agent, and does not control the quality, pricing, availability, compliance or performance of third-party services.

8. Acceptable use

Do not submit misleading information, impersonate others, misuse introductions, scrape the website, interfere with its security or use it unlawfully. We may decline or suspend registrations for legitimate operational or safety reasons.

9. Liability

Nothing in these Terms excludes liability that cannot legally be excluded, including fraud or fraudulent misrepresentation. Subject to that, we are not responsible for agreements or disputes between retailers and 3PLs or for indirect or consequential losses arising from their dealings. [Insert legally reviewed, proportionate liability cap and any mandatory carve-outs before launch.]

10. Intellectual property and privacy

The website content and branding belong to their respective owners. Personal information is handled under our Privacy Policy.

11. Changes, contact and governing law

We may revise these Terms with notice appropriate to the change. [Insert support email, governing law (proposed: England and Wales), courts/dispute-resolution wording, and effective date.]